Frequently Asked Questions

We understand that every business has unique scheduling needs. Our standard cleaning hours are Monday through Friday, 7:00 AM to 7:00 PM, and Saturday 8:00 AM to 5:00 PM. However, we offer flexible scheduling including early morning, evening, and weekend services to minimize disruption to your operations. We can also accommodate one-time deep cleans outside regular hours.

Absolutely! We are committed to using eco-friendly, green cleaning products whenever possible. Our products are EPA-approved, non-toxic, and safe for both your employees and the environment. We believe in keeping your workspace clean without compromising on sustainability or health safety.

Yes, we bring all necessary cleaning supplies and professional-grade equipment to every job. You don't need to provide anything. We use high-quality, commercial-grade products that deliver superior results compared to consumer products. If you have specific product preferences or requirements, we're happy to accommodate your requests.

The safety and security of your business is our top priority. Every member of our team undergoes comprehensive background checks before joining our company. This includes criminal background checks, employment verification, and reference checks. You can trust that our team members are professional, reliable, and trustworthy.

We require at least 24 hours notice for cancellations or schedule changes. This allows us to adjust our teams accordingly. For recurring service agreements, you can pause or modify service with advance notice at no additional charge. We understand that business needs can change, and we strive to be flexible.

Yes, LB1 GROUP LLC is fully insured and bonded. We carry comprehensive general liability insurance, workers' compensation coverage, and performance bonds. This protects both your business and ours. We can provide certificates of insurance upon request as part of our onboarding process.

Every client is assigned a dedicated account manager who serves as your single point of contact. You can reach them directly via phone or email for any special requests, concerns, or feedback. We also conduct regular quality checks and welcome your input to ensure we're always meeting your expectations. Your satisfaction is our priority.

Yes! We offer both recurring and one-time cleaning services. One-time deep cleans are perfect for post-construction cleanup, move-in/move-out cleaning, seasonal deep cleaning, or special event preparation. Contact us for a customized quote based on your specific needs and the size of your space.